CharityTracker is a web application that Trident United Way provides free of charge to the Tri-County region for shared case management, to gather and report statistical data for resource development, strategic planning and measuring outcomes. TUW funded partners, community agencies and faith-based organizations track and share client service information, such as participation in GED, WorkKeys Certification, financial literacy classes, budgeting and basic needs. The tool provides accountability for those being served, as well as agencies working collectively to move individuals into financial stability. A bulletin feature allows partners to post services, such as classes and events, and alerts allow partners to post urgent needs. TUW has been providing this tool to the community since 2009. Trident United Way provides training for this web application and support for qualified agencies and volunteers.

Interested in learning more? Contact Cathy Easley at or 843.740.7733.

Why CharityTracker?

Financial stability is important to our Tri-County region. According to the Lowcountry Food Bank, 50% of its clients have an annual income of $10,000 or less.* Additionally, 60% of people in Charleston needing shelter have other unmet needs when trying to identify temporary shelter.** TUW provides the tools to help stabilize our community members and support them in moving from merely surviving to thriving. CharityTracker helps us do just that!

*US Conference of Mayor’s Hunger and Homeless Survey released in December of 2015

**United Way Association of SC 211 

How Does CharityTracker Work?

Tools like CharityTracker and networks like SafetyNet Assistance Network (SNAN) change how we work together across sectors; using technology to create operational efficiencies and more effective management of scarce resources. SNAN partners can access CharityTracker from any location and share documents. This helps mitigate transportation issues for clients.

CharityTracker Usage in The Tri-County Region:
  • Nearly 350 agencies, churches and faith-based organizations utilize CharityTracker

  • More than 1,500 staff and volunteers, 56,000 families and 138,000 people are in CharityTracker

  • Approximately 700,000 services and $10,500,000  of assistance have been provided

CharityTracker data provided is cumulative to-date since rollout in 2009.

CharityTracker in the news

Dec. 12, 2015 Trident United Way’s CharityTracker system comes to rescue in October flooding  The Post and Courier

Case Study for CharityTracker use by United Ways - featuring Trident United Way


CharityTracker Story of Success

A woman, working to support herself with a  modest seamstress services business, grappled with a setback when her sewing machine broke. This put her out of work. Rather than having to find another job and/or access benefits to make ends meet until she could afford to buy a new sewing machine, her church posted her need on CharityTracker. Five organizations responded, and she had her choice of several different sewing machines that could be delivered to her church by the end of the day. With this rapid response and assistance, she was back to work the next morning.