Privacy Policy

Trident United Way Privacy Policy

Last updated 2-8-16

Trident United Way (TUW) is committed to protecting the privacy of our constituents, whether collected through the internet or in some other manner. TUW does NOT sell, trade, or rent your personal information to others. TUW may transfer some information to our agents for purposes such as clearing credit cards, or analyzing traffic to enhance your online experience, but always under strict confidentiality. The only time we would release personal information outside the provisions of our privacy policy is if we conclude, in good faith, that it is necessary to comply with legal requirements, to enforce our rights or to protect Trident United Way, you or our other constituents.

Cookie Use

The TUW website (www.tuw.org) uses "cookie" messages to automatically help provide better services. They remind us who you are and your preferences for our website based on what you've done and told us before. The "cookie" is placed in your computer and is read when you come back to our website. Cookies let us take you to the information and features you're particularly interested in. They also let us track your usage of www.tuw.org, so we know which parts of our sites are most popular. You can reject cookies or cancel them by instructing your Web browser accordingly.

Third Party Relationships 

TUW uses several other key vendors to assist us in providing the best online and payment processing solutions.

One Each Technologies – A leading website provider for nonprofit organizations, OneEach Technologies has more than a decade of experience designing, developing, and hosting high quality, affordable websites. OneEach Technologies is currently the only preferred website vendor for United Way Worldwide and hosts approximately 400 United Way websites in more than 10 countries as well as hundreds of other nonprofit websites around the globe. More information is available at www.oneeach.com.

Sage Payment Solutions (SPS) – A leading provider of PCI compliant processing solutions helps TUW process credit and debit cards, checks and recurring payments. More information is available at http://www.sagepayments.net. If a visitor to our website chooses to donate, the user is automatically redirected to https://www.sagepayments.net.  The "s" in the URL “https” signifies that the activity is conducted over a Secure Sockets Layer (SSL), which means all data entered on sagepayments.net is encrypted and indecipherable to anyone but Sage Payment Solutions.  SSL is the industry standard, and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so it can't be read as the information travels over the Internet.   SSL technology must be applied to an individual website. To verify whether the website you are using is secure, look for a green website address bar with a lock icon in addition to the “s” in the URL. This green color and icon signifies the website is talking to the host server with secure, encrypted computer language. Credit/debit card information stays with Sage Payment Solutions and is not sent back to or maintained by TUW and does not reside at www.tuw.org or its server.

CyberSource – A payment management solutions provider, integrates seamlessly with our donor database to ensure that all manual credit card payments are processed secured. More information is available at http://www.cybersource.com/. Credit/debit card information stays with CyberSource and is not sent back to or maintained by TUW and does not reside at www.tuw.org or its server.

If you have any concerns utilizing our electronic pledging or credit/debit card payment options, e-mail or call us or use one of the alternative giving options such as pledging by telephone or fax.

Trident United Way’s PCI Compliance

Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment.  TUW and our credit card processing vendors all meet these standards.

FREQUENTLY ASKED QUESTIONS

What personal information do you collect?

When you make a pledge, TUW collects your name, e-mail address, mailing address, phone numbers, and if you are paying by credit card, credit card number, the card's expiration date and the security code on the back of the card. In addition, if you make a credit card payment through our e-pledge system, it will ask for your social security number as an additional security measure. This information is required by our third party processor, CyberSource, and is not sent back to or maintained by TUW and does not reside at www.tuw.org or on its server.

When you join our email list, we need only your e-mail address and zip code.

How may I update my personal information?

If at any time you believe the information collected by TUW is incorrect, inappropriate, or has become outdated, simply contact our Resource Development department to have your information changed.

How does our constituent database work?

TUW retains information provided by constituents in a secure database. This database of information may be used to verify donation transactions, thank supporters for their contributions, communicate with constituents about upcoming events or announcements, or to solicit future donations. TUW understands that most people do not want a lot of mail or e-mail, so we keep our communication frequency within reasonable limits. You may be removed from our database at your request. All information is secure and credit card information is not held in this database. 

What consent am I providing?

By using our website (www.tuw.org) to make a gift, or by providing us with any other personal information, you are consenting to the collection and use of this information by TUW.  All amendments to our privacy policy will be noted at this URL so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. 

I have further questions.  Who do I contact?

If you have any further questions over our privacy policy, please contact Christa Divis, Chief Financial Officer, at cdivis@tuw.org.